Privacy Policy

1. Who We Are

Epic Fitness Studio ("we", "our", "us") is a fitness and wellness centre based in Rajahmundry, Andhra Pradesh, India. We operate a Smart Gym, Yoga studio, Group Classes, Recovery Station, Terrace Café, and the Epic Fitness App. Our contact email is help@epicfitness.co.in and phone is +91 85004 82809.

2. Information We Collect

We collect the following information when you register, book a tour, join a plan, or use our app:

• Full name, phone number, and email address
• Date of birth and gender (for fitness records)
• Health and fitness goals you share with our trainers
• Workout logs and exercise history entered manually in the app
• Step count data from your device (if permission is granted)
• Payment details (processed securely via third-party payment gateways — we do not store card numbers)
• Gym visit timestamps and attendance records
• Device information and app usage data

3. How We Use Your Information

• To manage your membership and gym access
• To create and share personalised workout and diet plans via our trainers
• To show live gym traffic and occupancy in the app
• To send hydration and workout reminders
• To process payments and send invoices
• To communicate important updates, offers, or event information via SMS or email
• To improve our services and app experience

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share data only with:

• Payment processors (e.g. Razorpay) to complete transactions
• Email/SMS service providers to send you notifications
• Government bodies if required by law

5. Data Retention

We retain your personal data for as long as your membership is active and for up to 2 years after termination, unless a longer period is required by law.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of inaccurate data
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at help@epicfitness.co.in.

7. Security

We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. All payment transactions are encrypted and handled by PCI-compliant providers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance.

9. Contact

If you have questions about this policy, please reach out to us at help@epicfitness.co.in or call +91 85004 82809.